Scaneet Privacy Policy

Last substantive revision: September 12, 2026

Data Collection Scope

Information We Collect

Restaurant Profile: Business name, branch address, phone number, and tax details.
Menu & Catalog Data: Categories, item names, portion sizes, photos, and prices in PKR.
Transaction Records: Order timestamps, ticket numbers, items selected, and fulfillment statuses.
Technical Telemetry: IP address, browser type, operating system, and crash diagnostics for app reliability.
Customer Inquiries: Support chat messages, emails, and contact form submissions.

Service Operations

Core Service Delivery: Operating your restaurant POS, QR ordering catalog, and kitchen displays.
Order Synchronization: Routing tickets in real time between front-of-house staff and kitchen stations.
Platform Improvement: Analyzing aggregated performance metrics to optimize loading speeds and stability.
Operational Communications: Notifying account administrators regarding service updates and security notices.
Customer Support: Investigating and resolving configuration issues submitted to our help desk.

Security Standards

Transport Encryption: All data in transit is protected using modern Transport Layer Security (TLS 1.3 / HTTPS).
Cloud Infrastructure: Hosted on secure enterprise infrastructure with automated database backups.
Access Controls: Strict role-based staff authentication and PIN-code protection across terminals.
No Financial Storage: Payment card numbers are processed by certified third-party gateways and never stored on Scaneet servers.
Audit Trails: System access logs are monitored to detect unauthorized configuration changes.

Data Subject Rights

Access & Export: Restaurant owners may request an export of their menu and historical transaction records.
Correction: You can update branch details, pricing, and staff information directly via the admin console.
Account Deletion: Submit a deletion request to remove your store data upon account termination.
Marketing Choices: Opt out of non-essential promotional emails at any time.
Data Portability: Standard CSV/JSON exports available for sales and inventory records.

Third-Party Scope

Zero Data Sales: We never sell or rent personal or commercial restaurant data to third parties.
Vital Infrastructure Providers: Cloud hosting, push notification, and SMS dispatch partners under confidentiality terms.
Legal Compliance: Disclosure only when strictly required by applicable Pakistani laws or court orders.
Merchant Ownership: Your menu and customer orders belong exclusively to your restaurant business.

Inquiries & Requests

Contact our privacy compliance team directly at privacy@scaneet.com. We respond to all formal data inquiries within 48 hours.